TERMS AND CONDITIONS

This Agreement was last revised on July 18th, 2020.

Contents

TERMS AND CONDITIONS

  1. INTRODUCTION
  2. DEFINITIONS

III.      INTERPRETATION

  1. INTRODUCTION AND SCOPE
  2. SERVICES
  3. MODIFICATIONS TO THE SERVICE

VII.     REGISTRATION

VIII.   USER CONTENT

  1. ORDERING
  2. GENERAL CONDITIONS
  3. LIMITED GUARANTEE

XII.     GEOGRAPHIC RESTRICTION

XIII.   CUSTOMER RESPONSIBILITIES

XIV.   EXCLUSION OF LIABILITY

  1. NO RESPONSIBILITY

XVI.   THIRD-PARTY LINKS

XVII.  PERSONAL INFORMATION AND PRIVACY POLICY

XVIII. ERRORS, INACCURACIES, AND OMISSIONS

XIX.   DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  1. COPYRIGHT AND TRADEMARK

XXI.   INDEMNIFICATION

XXII.  MISCELLANEOUS

 

I.                  INTRODUCTION

www.mymaskology.com (“Website”) owned and managed by Maskology t/a MyMaskology (“we,” “us,” or “our”) welcomes you.

We offer you access to our products through our “Website” (defined below) subject to the following Terms of this agreement, which may be updated by us from time to time with or without notice to you.  By accessing and using this Website, you acknowledge that you have read, understood and agree to be lawfully bound by these terms and conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do not use the Website.

II.               DEFINITIONS

III.           INTERPRETATION

IV.           INTRODUCTION AND SCOPE

V.              SERVICES

www.mymaskology.com is a meticulously designed online platform where you will get a carefully designed beauty box focusing on premium Asian face masks.

With all of our products, we focus on quality by having our products subject to rigorous quality checks before it reaches you.

VI.           MODIFICATIONS TO THE SERVICE

We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the changes to its Website. Your continued use of the Site following the posting of changes will mean that you accept and agree to the Changes.

VII.        ACCOUNT

For accessing the website and using certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account.

You accept that the details you provide concerning establishing an account is correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time with or without notice.

VIII.    USER CONTENT

  1. Content Responsibility.

The website permits you to post comments, feedback, etc. but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.

When posting content to the website, please do not post content that:

Any such content that includes will be refused by us. If repeated violations occur, we reserve the right to cancel user access to the website without advanced notice.

IX.           SUBSCRIPTION AND PAYMENT

X.              GENERAL CONDITIONS

XI.           GEOGRAPHIC RESTRICTION

We reserve the right, to limit the usage or supply of any service to any person, geographic region, or jurisdiction. We may use this right as per the necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.

XII.        USER RESPONSIBILITIES

We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

XIII.     EXCLUSION OF LIABILITY

We take no responsibility for any indirect damage that may result from the product.

We accept no responsibility for delays/errors due to circumstances outside the Company’s ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

You understand and agree that we (a) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (b) shall not be responsible for any materials posted by us or any third party. You shall use your own judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential or any other form of loss or damage that may be suffered by a user through the use of the www.mymaskology.com Website including loss of data or information or any kind of financial or physical loss or damage.

In no event shall Maskology t/a MyMaskology, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; and (iii) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.

XIV.    NO ADVISORY

Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals. The provision of such Information does not create a licensed advisor relationship, between us and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with guidance on your queries. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

If you rely on any of the Information provided by the Site, you do so solely at your own risk. The Information that you obtain or receive from us and our employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only. These terms and conditions can be accessed www.mymaskology.com. The Information provided on the Website and in any other communications from or provided through us is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare professional because of advice that you may have obtained through the Website. Your use of Information provided on the Website is solely at your own risk. Nothing stated or posted on the Website or available through any Services is intended to be taken as the practice of medicine or the provision of medical care.

XV.       NO RESPONSIBILITY

We are not responsible to you for:

XVI.    THIRD-PARTY LINKS

The Website may comprise links to external or third-party Websites (“External Sites”).  These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites.  The content of such External Sites is created and used by others.  You can communicate the site administrator for those External Sites.  We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites.  You should take safety measures when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs.  If you agree to access linked External Sites, you do so at your own risk.

XVII. PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy.

XVIII.               ERRORS, INACCURACIES, AND OMISSIONS

Every effort has been taken to ensure that the information offered on this Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available are free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

XIX.     DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE, ITS SERVERS OR ITS CONTENT OR SERVICE ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.

WE DISCLAIM ALL LICENSES OR WARRANTIES, INCLUDING, BUT NOT LIMITED TO, LICENSES OR WARRANTIES OF TITLE, MERCHANTABILITY, NON-VIOLATION OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A MATTER OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. IN RELATION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) WE SHALL NOT BE LIABLE FOR ANY UNINTENDED, INCIDENTAL, OR SUBSTANTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS STOPPAGE RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE WEBSITE OR THE CONTENT, EVEN IF WE HAVE BEEN RECOMMENDED OF THE POSSIBILITY OF SUCH DAMAGES;

THE WEBSITE MAY COMPRISE TECHNICAL INCORRECTNESS OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT ACCOUNTABLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS RECORDED ON THE WEBSITE.  THE WEBSITE MAY CONTAIN INFORMATION ON CERTAIN SERVICES, NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION.  A REFERENCE TO A SERVICE ON THE WEBSITES DOES NOT SUGGEST THAT SUCH SERVICE IS OR WILL BE ACCESSIBLE IN YOUR LOCATION.  WE RESERVE THE RIGHT TO DO CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.

XX.         COPYRIGHT AND TRADEMARK

The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”).  The Content may be possessed by us or third parties.   Unauthorized use of the Content may infringe copyright, trademark, and other laws.  You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement.  No other use is allowed without prior written consent from us.  You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose.  The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us.  Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”).  Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use.    None of the Content may be retransmitted without our express, written consent for every instance.

XXI.     INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website.  We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding.  We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section.  In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

XXII. MISCELLANEOUS

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION

Term. The Services will be provided to you can be canceled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein will be governed by and construed under the Law of England and Wales without giving effect to any principles of conflicts of law. The Courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the use of the Website.

FORCE MAJEURE

We will have no liability to you, your users, or any third party for any failure us to perform its obligations under these Terms if such non-performance arises as a result of the occurrence of an event beyond the reasonable control of us, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.

ASSIGNMENT

The Company shall have the right to assign/transfer this agreement to any third party including its holding company, subsidiaries, affiliates, associates, and group companies, without any consent of the User.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at [email protected]

 

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MEDICAL DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by https://mymaskology.com (“Maskology t/a MyMaskology” or “we”).

  1. No advice
    • This website contains general information.
    • The information is not advice and should not be treated as such.
    • All facts, details & recommendations on this e-commerce website are provided for information only and are not intended to diagnose, prescribe, or treat any diseases.
  2. No warranties
    • The information on this Website is provided without any representations or warranties, express or implied.
    • Without limiting the scope of this section, we do not warrant or represent that the information on this website:
  3. will be constantly available, or available at all; or
  4. is true, accurate, complete, current, or non-misleading.
  5. Assistance
    • You must not rely on the information on this Website as an alternative to medical advice from your doctor or other professional healthcare providers.
    • If you think you may be suffering from any medical condition, you should seek immediate medical attention.
    • You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this Website.
    • Beauty products available for sale on our website are for external use only. It is recommended to keep them out from the reach of children. Avoid direct contact with Eyes.
    • If you are under medical care, pregnant, or have any health problems you may talk to your doctor before using natural skin care products.
    • Skincare products may cause allergic reactions, talk to your doctor, and know your allergies. If an allergic reaction occurs, Maskology cannot be made liable. Use these products at your own risk.
    • Please consult your physician before using products containing essential oils if you are pregnant or nursing.
    • Maskology accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products.
    • Contact your doctor immediately if you suspect that you have a medical problem or emergency.
    • Maskology is not liable for any individual reaction caused by a spoiled, destroyed, or defective product result from improper storage of product while in customer’s possession.
  6. Limits upon exclusions of liability
    • Nothing in this disclaimer will:
    • limit or exclude any liability for death or personal injury resulting from negligence;
    • limit or exclude any liability for fraud or fraudulent misrepresentation;
    • limit any liabilities in any way that is not permitted under applicable law; or
    • exclude any liabilities that may not be excluded under applicable law.

 General:

The website, its content, and service are provided on an “as is” and “as available” basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers, its content or its service are free of computer viruses or similar contamination or destructive features. Although we seek to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our services, and there may at times be inadvertent technical or factual errors or inaccuracies.

  1. No warranties.

We specifically (but without limitation) disclaim

     2.No guarantee of accuracy.

      3.No warranties regarding third parties.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at [email protected]

Buying our Product means you have read over our Disclaimer and accept it.

 

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SHIPPING AND DELIVERY POLICY

Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We (www.mymaskology.com) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Order Processing Time + Delivery Time. A standard shipping fee shall be applied to all the products.

Our Process time can take 1-2 days.

We deliver our products through our courier partners.

You can communicate with us to know your order status. We will also provide you with appropriate emails from time to time.

If your item does not arrive please contact us at our email: [email protected]. We will raise an investigation with our couriers.

Our Standard/Regular Delivery time: 3-5 business days

During busy times or because the item might be in high demand, the delivery time could take around 10 to 15 days.

Order cancel: Please accept our apologies, occasionally we have to cancel orders for some reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.

Customer cancellation: If you have requested to cancel part or all of your order.

Please note that our delivery dates are estimates only, we cannot guarantee that there will not be shipping delays.

Please note that orders in progress cannot be cancelled.

 

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REFUND POLICY

Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.

You must cancel by the 10th date of the final box month should you not wish for your 1, 3 or 6 month plan to renew.

You will get your full money back (refund) with no questions asked, if you make a cancellation within 14 calendar days from the date of the beginning of subscription.

Upon the cancellation after the 14-days period, no refund will be applicable on the cancellation/termination of a subscription, however, you can still use the applicable paid service until the end of its terms you paid for.

Moreover, if we terminate or suspend your account for your breach of the website terms then you will receive no refund or exchange for any unused subscription or payment of any paid service.

However, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email [email protected]

We will refund you back in the following circumstances:

1.    If we conclude that the original payment was made out of fraud;

2.    If there is duplicate payment was made due to technical glitch, or any other error;

3.    If we make a refund as per the provision of our refund policy which is updated by us from time to time;

4.    If we consider the refund is necessary as per customer support staff as per our sole discretion.

We take customer feedback very seriously and use it to constantly improve our quality of service.

Please note that orders in progress cannot be cancelled.

 

OTHER CONDITIONS

UNETHICAL ORDER & CANCELLATION POLICY

REFUND POLICY

Our refund policies are simple. You can claim a refund by:

  1. Send us an email at [email protected];

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our back-office staff confirms the refund. Then, the refund will be made accordingly.

Note: We reserve the right of any changes in the refund policy. Any changes will be updated on our Website.

 Methods of Payment and Refund

We will refund your amount to the original payment method, once it has been processed.

Refund Cycle:

The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.